Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all tags attached, keeping in mind our hygiene exclusions for pierced jewelry.
Locate Your Receipt
Gather your original store receipt or online order confirmation email to validate your proof of purchase for a seamless processing experience.
Choose Your Method
Visit any Lovisa storefront for an immediate exchange or refund, or initiate an online return through our specialized portal to ship items back to our warehouse.
Receive Your Refund
Once your return is inspected and approved, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing